Ratchet is the all-in-one app for your HVAC crew — quotes from a photo, jobs on the calendar, and invoices that go out before the truck leaves the driveway.
No credit card required · Set up your first crew in under 5 minutes
7 of 8 crews are live and quoting inside their first onboarding call.
Quotes live in someone's head, jobs get double-booked, and invoices go out three weeks late because nobody wrote down the parts list.
A homeowner asks for a price and it takes until tomorrow because the number's in someone's notes app, not in front of you.
The whiteboard schedule doesn't update when a job runs long, so two techs show up to the same address and one drives back empty.
By the time the paperwork gets typed up back at the shop, the customer's forgotten what they even paid for.
Four sockets, one wrench. Ratchet does the quoting, scheduling, dispatching and invoicing your crew already does — just without the sticky notes.
Snap the unit, tag the issue, and Ratchet builds a line-itemed quote with your pricing and margins baked in — ready to send before you're back in the truck.
Drag a job onto a tech's day and everyone sees it update in real time — no double-booked slots, no calling around to check who's free.
The second a tech taps "en route," the customer gets a text with an ETA. Fewer "where are you" calls, better reviews.
Close the job ticket in the app and the invoice goes out that second — with a pay-now link the customer can tap from their phone.
Here's what one job looks like, start to finish — no separate apps, no re-typing anything twice.
Dispatcher books the visit straight onto the nearest tech's calendar — no phone tag with the shop.
Photos the failed capacitor, taps out a quote from Ratchet's parts list, customer approves on the spot.
Tech closes the ticket, logs the part used — inventory count updates automatically for the next job.
Customer gets a text with a pay-now link before the truck's out of the driveway. Most pay within the hour.
"We used to lose a full day every week just typing up invoices from the week before. Now it's done by the time the tech's back at the shop."
Ratchet started in a Denver garage after our co-founder spent a decade dispatching for his family's HVAC business — on a whiteboard that got wiped clean by accident more than once.
We're a small team of engineers and ex-field techs building the tool we wished we'd had: something a tech can actually use with gloves on, and an owner can trust with the books.
No call centers, no 40-page onboarding deck. Just a crew of people who pick up the phone when your invoice sync breaks at 7 p.m. on a Friday.
Ratchet doesn't ask you to rip out your accounting software or switch payment processors — it just fills in the gaps between quoting, dispatch, and getting paid.
Invoices and payments sync automatically — no double entry at month end.
● LIVEPay-now links on every invoice, deposited straight to your bank.
● LIVEEvery scheduled job shows up on each tech's personal calendar too.
● LIVEPowers on-my-way texts and appointment reminders under the hood.
● LIVEConnect Ratchet to 5,000+ other apps without writing any code.
● LIVEAn alternative to QuickBooks for crews that run their books on Xero.
◐ BETAPull fleet GPS data in for smarter dispatch and accurate ETAs.
◑ IN PROGRESSBuild your own connection for anything we don't cover yet.
● LIVEEvery plan includes quoting, scheduling, and invoicing. Pick the tier that matches your crew size — switch anytime.
If yours isn't here, message us — a real person answers, usually the same day.
No. Every plan is month-to-month. Cancel anytime from your account settings — no calls, no retention pitch.
Ratchet's built for phones with gloves still on. Most techs are quoting their first job within a few minutes of getting the app — no training video required.
Yes. Send us a spreadsheet or export from your current tool and our team will get it loaded in before your first day live — included free on every plan.
Ratchet is purpose-built for HVAC crews right now, from parts lists to seasonal scheduling. We're expanding to other trades — join the waitlist and we'll let you know.
You're billed per active tech each month. Add or remove seats anytime and your next invoice adjusts automatically — no need to change plans.
All data is encrypted in transit and at rest, and payments run through Stripe — Ratchet never stores card numbers directly.
Set up in under 5 minutes. No credit card, no contract.